Terms & Conditions

Last Updated: 17 November 2025

1. Acceptance of Terms

By accessing or using the website at https://www.propheadproducts.com/ and by purchasing products from Prophead Products, you agree to be bound by these Terms and Conditions.

2. Use of the Website

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website. You must not attempt to interfere with or damage the website or its security.

3. Products and Orders

• All products shown on the website are subject to availability.
• We may change product details or prices at any time without notice.
• We may refuse or cancel an order if we believe there is an error, misuse, or other legitimate reason to do so. If payment has already been taken, we will provide a refund where appropriate.

4. Payments and Lay-by

All payments are processed securely by PayPal. You can pay using a PayPal account or by credit card through PayPal without the need to create an account. We do not store your payment card details.

We may offer lay-by purchase options as described on relevant product pages. Lay-by terms, including payment amounts and schedules, are set out on those pages or in the email information we send after you submit the lay-by form. Your lay-by will not be confirmed until we have reviewed your application and you have made the first required payment.

5. Shipping and Delivery

• Shipping times and costs depend on your location and the shipping method used.
• Any delivery dates provided are estimates only and are not guaranteed.
• We are not responsible for delays caused by carriers, customs, or other factors beyond our control.
• You are responsible for providing accurate and complete delivery information. Additional costs that arise due to incorrect delivery information may be your responsibility.

6. Returns, Refunds, and Australian Consumer Law

We do not offer change of mind refunds, returns, exchanges, or cancellations except where required by law.

Nothing in these Terms and Conditions excludes, restricts, or modifies any rights you have under the Australian Consumer Law. You may be entitled to a repair, replacement, or refund if a product is faulty, not as described, or not fit for purpose, and to compensation for any other reasonably foreseeable loss or damage.

If you believe there is a problem with a product you have purchased, please contact us at shop@propheadproducts.com with your order details and a description of the issue.

7. Intellectual Property

All content on this website, including text, images, graphics, and design, is owned by Prophead Products unless otherwise stated. All rights are reserved.

You may not copy, reproduce, modify, distribute, or use any content from this website without our prior written permission. You may, however, request permission to reuse content by contacting us.

8. Third Party Services

We use third party services, including PayPal for payment processing and our hosting provider for website and email services. These third parties are responsible for their own terms and privacy practices.

9. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, or consequential loss or damage arising out of or in connection with your use of the website or purchase of products.

Where liability cannot be excluded, our total liability to you is limited to the amount you have paid for the product or service that gave rise to the claim, except where Australian Consumer Law provides otherwise.

10. External Links

The website may contain links to third party websites. We do not control and are not responsible for the content or practices of any third party websites. Access to such websites is at your own risk.

11. Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will take effect when they are posted on this page, and your continued use of the website will constitute your acceptance of the updated terms.

12. Governing Law

These Terms and Conditions are governed by the laws of Victoria, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of Victoria and the courts that may hear appeals from those courts.

13. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Email: legal@propheadproducts.com