Privacy Policy

Last Updated: 17 November 2025

Prophead Products ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website at https://www.propheadproducts.com/.

1. Information We Collect

1.1 Orders and payments

When you purchase a product, we collect the information needed to process your order and complete payment. This includes:

• Products you purchase
• Billing and delivery information as required by PayPal during checkout

Payment details are handled securely by PayPal and are not stored on our servers.

1.2 Lay-by application form

If you submit a lay-by application, we collect the information you provide in the form, including:

• Your name
• Your delivery address, including country
• Your email address
• Your chosen lay-by option and any related information you choose to provide

This information is not stored in a database. It is transmitted by email to a local server inbox managed by our hosting provider at shop@propheadproducts.com so that we can send you lay-by payment information and administer your lay-by arrangement.

1.3 Cookies and similar technologies

We use only essential cookies that are required for the proper functioning of the website and for secure payments. These are:

• COUNTRYCODE — used to remember your country so that content and pricing can be displayed correctly.
• COUNTRYNAME — used to remember the name of your country for display and functional purposes.
• PayPal cookies — third party cookies set by PayPal to enable secure payment processing, fraud prevention, and session management.

We do not use analytics cookies, advertising cookies, or tracking technologies.

2. How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Provide lay-by options and administer lay-by payment plans
• Communicate with you about your order or lay-by
• Provide customer support
• Comply with legal and taxation obligations

3. Lawful Basis (EU and UK Users)

If you are located in the European Union or the United Kingdom, we process your personal data on the following legal bases:

• Contractual necessity — to process your order or lay-by and provide the services you request.
• Legal obligations — to comply with applicable laws, such as taxation and record keeping.
• Legitimate interests — to prevent fraud, operate and improve our website, and manage our business, provided that these interests are not overridden by your rights.

4. Sharing Your Information

We share your information only with third parties that help us run our business and provide our services, including:

• PayPal — to process payments and lay-by instalments.
• Our hosting provider and email infrastructure — to receive lay-by form submissions and communicate with you by email.
• Shipping and postal services — to deliver products where applicable.
• Regulators or legal authorities — where required by law.

We do not sell or rent your personal information.

5. International Transfers

Your information may be processed in countries other than your own, including Australia and any locations where our service providers operate. We use reputable third party providers that apply appropriate safeguards to protect your information.

6. Data Retention

We retain order, lay-by, and billing related information for as long as necessary to:

• Provide the products or services you have requested
• Manage and complete lay-by arrangements
• Comply with legal, taxation, and accounting obligations

In many cases, this will mean retaining certain records for up to seven years under applicable Australian law.

7. Your Rights

Depending on your location, you may have rights in relation to your personal information, which can include:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information where it is no longer needed
• The right to object to or restrict certain types of processing
• The right to data portability in some circumstances

Residents in some regions, such as the European Union, the United Kingdom, or California, may have additional rights under local law.

To exercise any of these rights, please contact us using the details below.

8. Children

Our website and products are not directed to children under 18. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, please contact us so that we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at:

Email: legal@propheadproducts.com